User-Centered Design for Gamified Voice and Communication App: Applying UCD to Gender-Affirming Communication Services

Maura Philippone, Adrienne B. Hancock, Lisa Kopf and Shelley B. Brundage


Given the stressors transgender populations may experience (e.g., violence, ostracization, discrimination; Testa et al., 2015), voice/communication services should mitigate stressors for optimum communication-related well-being. While user-centered design (i.e., granting target users a leading role in system design) and gamification have led to increased user engagement, practice frequency, and skill learning, there is presently no UCD/gamified app to support voice/communication goals for transgender populations. This study collected and analyzed four transgender participants' needs and perceptions of potential app features. A survey and follow-up interview with investigators addressed system features, system design, and how they might use the app to practice voice and communication. Results indicated preference for a gamified app designed to facilitate/improve performance of target behaviors that allowed for customization of accessibility features. UCD in gamified voice/communication practice app design offers a promising path to improve access to person-centered, culturally-responsive voice/communication services.

view extended abstract